Domestic Violence/Sexual Assault (DVSA) certification training is required and is provided by the YWCA. Additional training also required. Volunteer tasks include required paperwork and observation shifts. Training is an additional 20-80 hours. Volunteer responsibilities include properly completing hotline logs of all calls, providing emotional support to victims, survivors, and significant others; assessing risk, safety planning, referral to services through the YWCA of Western MA and ARCH programs- as well as referrals to other community providers when appropriate, as well as appropriate screening of shelter requests. Volunteer always has supervisor back-up. Volunteer time commitments during training should be not less than three 4 hour shifts per week, and after additional training a minimum of two 8 hour shifts per month are required. Supervision is on-going as needed and includes attendance in monthly volunteer meetings.