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Quincy Community Action Programs, Inc. (QCAP)

Hunger Life Skills Poverty

1509 Hancock St, Quincy, Ma 02169

Phone (617) 479 - 8181

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Our mission	Through partnerships, community engagement, and advocacy for racial, social, and economic justice, we provide pathways to assist families and individuals from diverse backgrounds in their efforts to realize economic opportunity and create meaningful connections to improve the quality of their lives.

Quincy Community Action Programs, Inc. (QCAP)

1509 Hancock Street
Quincy, MA 02169

Hunger, Life Skills, Poverty

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Ways to help	Volunteer Tax Client Service Assistant QCAP seeks volunteer client service assistants to welcome customers at QCAP’s tax preparation assistance site, verify income and other documentation from taxpayers, and maintain the waitlist. Volunteer client service assistants provide assistance in accordance with IRS guidelines and applicable QCAP policies. Training is provided. Both online and in-person volunteer opportunities are available. Other volunteers at the site provide free personal income tax counseling and tax form preparation assistance with a goal of helping low income people claim tax credits for which they may be eligible. ESSENTIAL DUTIES & RESPONSIBILITIES: Complete the Volunteer Standards of Conduct Training on IRS Link and Learn. Provide excellent customer service by welcoming customers to QCAP’s tax preparation assistance site. Verify customer identity, appointment time, and complete short interview with customer about information pertinent to preparing the customer’s tax return. Review income and other documentation provided by the customer to ensure that all paperwork necessary for the tax counseling session is complete and present at that time. (training provided) Assist in collecting customer demographic data via QCAP intake form. Maintain the waitlist, which includes adding people to the list, checking off people who are being seen, and managing cut-off point for “stand-by” list. Supervise flow of customers which includes greeting new arrivals, managing customers in the waiting area, and escorting customers to tax preparers. Handle inquiries from people who walk-in or call in with questions related to tax preparation. Refer customers with complex returns to the IRS web site or help number, or to a tax practitioner or firm. Strongly suggested that Volunteer Client Service Assistants complete basic and/or refresher tax law training and certification (16-30 hours) that is required for Volunteer Tax Preparers. Classroom training or Internet-based training will be provided. Maintain confidentiality of customer information. Adhere to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability. Volunteers cannot accept pay or compensation for assistance provided. Volunteers cannot refer customers to any one particular tax practitioner or firm. QCAP maintains a list of area tax practioners for customer referral purposes. QUALIFICATIONS/SKILLS: Strong customer service and interpersonal skills, and desire to help people. Ability to work well with diverse populations. Multilingual skills encouraged. Ability to learn and apply IRS policies around verification of taxpayer identity and income documentation. Training will be provided. Ability to maintain taxpayer confidentiality. Dependability and flexibility. Pride in performing tasks completely and accurately. TIME COMMITMENT Training: Participate in a 2-hour volunteer orientation training Complete IRS Volunteer Standards of Conduct and Intake/Interview & Quality Review Training (~2 hours) Optional: Complete Basic or Advanced IRS web-based tax-law training and certification program (~10 hours) Will be offered online. Tax season: Volunteers should commit to a minimum of 3 hours weekly for the duration of the tax season. For 2024, the tax site will be open from January 29, 2024 through April 15, 2024. The shift hours available are: Mondays and Wednesdays, 5:30pm – 8:30pm (online) Saturdays, 9:30am – 1:00pm and 1:00pm – 4:00pm (in-person) If a candidate is unable to work during one of the above shifts but still wants to volunteer, some alternative times may be available on a case by case basis. These alternative times would generally happen during daytime hours on weekdays between 10AM and 3PM. Volunteers will be supervised while on site by an experienced Volunteer Site Coordinator. The Site Coordinator will be available to provide support, guidance, and answer questions Volunteers are covered under the Volunteer Protection Action of 1997, which can be found in its entirety at www.irs.gov/individuals. “As long as the volunteer acts within the scope of the Volunteer Return Preparation Program, and has been certified by the IRS as a Volunteer Tax Counselor, they shall not be held liable for any harm caused by an act or omission on their part.” Adults (18+) Ongoing On-site Weekdays, Weekends Individuals, Groups (2-10), Groups (10+), Corporate Teams In-person, Indoor, Phone Calling, Other Learn More Volunteer Tax Preparer/Quality Reviewer QCAP seeks volunteer tax preparers/quality reviewers to help low income households prepare their federal and state income tax returns, using an-online tax preparation software. A goal is to help low income people claim tax credits for which they may be eligible. Training is provided. Both online and in-person volunteer opportunities are available, though online volunteers will need to complete some in-person tasks during training and orientation. Volunteer tax preparers/quality reviewers provide the assistance in accordance with IRS guidelines, and applicable QCAP policies. ESSENTIAL DUTIES & RESPONSIBILITIES: Complete IRS web-based trainings and exams on Volunteer Standards of Conduct and Intake/Interview & Quality Review Training and exams. Complete IRS web-based trainings and exams to become an IRS Certified tax preparer in Advanced Tax Law (training offered) Participate in volunteer orientation and additional training in Massachusetts tax law and other tax law matters. Submit Volunteer Agreement Form to QCAP VITA Coordinator. Provide high quality tax assistance to all eligible clients. Directly prepare client’s tax returns based on information provided by client or answer tax related questions. Interview clients to determine all income, deductions, and allowable credits claimed. Refer clients with complex returns to the IRS web site or help number, or to a tax practitioner or firm. Complete quality reviews of other clients’ tax return as part of the Quality Review process to ensure accuracy. Maintain confidentiality of clients’ information. Ensure a copy of completed return(s) is provided to client. Adhere to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability. Volunteers cannot accept pay or compensation for assistance provided. Volunteers cannot refer clients to any one particular tax practitioner or firm. QCAP maintains a list of area tax practitioners for clients referral purposes. QUALIFICATIONS/SKILLS: 1. Strong customer service and interpersonal skills, and desire to help people. 2. Ability to learn and apply tax knowledge. Training will be provided. 3. Basic computer skills for inputting tax return information. 4. Pride in performing tasks completely and accurately. 5. Strong interpersonal skills and desire to help people. 6. Ability to maintain taxpayer confidentiality. 7. Ability to work well with diverse populations. 8. Dependability and flexibility. 9. Multilingual skills encouraged TIME COMMITMENT Training: • Participate in a 2-hour volunteer orientation training (new volunteers) • Complete IRS Volunteer Standards of Conduct and Intake/Interview & Quality Review Training (~2 hours) • Complete Advanced IRS web-based tax-law training and certification program (~10 hours) Will be offered online. Tax season: Volunteers should commit to a minimum of 3 hours weekly for the duration of the tax season. • For 2024, the tax site will be open from January 29 , 2024 through April 15, 2024 • The shift hours available are: • Weekday evenings, 5:30pm – 8:30pm (online or in-person) • Saturdays, 9:30am – 1:00pm and 1:00pm – 4:00pm (in-person) • If a candidate is unable to work during one of the above shifts but still wants to volunteer, some alternative times may be available on a case by case basis. These alternative times would generally happen during daytime hours on weekdays between 10AM and 3PM. SUPERVISION AND VOLUNTEER LIABILITY Volunteers will be supervised while on site by an experienced Volunteer Site Coordinator. The Site Coordinator will be available to provide support, guidance, and answer questions. Volunteers are covered under the Volunteer Protection Action of 1997, which can be found in its entirety at www.irs.gov/individuals. “As long as the volunteer acts within the scope of the Volunteer Return Preparation Program, and has been certified by the IRS as a Volunteer Tax Counselor, they shall not be held liable for any harm caused by an act or omission on their part.” Adults (18+) Ongoing On-site Weekdays, Weekends Individuals, Groups (2-10), Groups (10+), Corporate Teams Virtual, In-person, Indoor, Phone Calling, Note Writing, Proofreading, Other Learn More Southwest Community Food Center Help in our food center to provide food to those in need. One-time, Occasional Adults Individuals, Groups (2-10) Indoor None Weekdays, Weekends QCAP's Volunteer Income Tax Assistance Program (VITA) Help low-income individuals and families prepare their income taxes for free. Weekly Adults Individuals, Groups (2-10), Groups (10+), Corporate Teams Office work, Indoor On-site, Formal Weekdays, Evenings, Weekends

How you help	Volunteering your time and talent to an organization or cause is a wonderful and personal way to give back.

About us	Quincy Community Action Programs, Inc. (QCAP) is the leading private, nonprofit organization in the Greater Quincy area dedicated to reducing poverty and helping low-income residents achieve financial stability and security. Incorporated in 1965, QCAP serves more than 28,000 unduplicated people annually. Our service area includes Quincy, Weymouth, Braintree, Milton, Hull, and more than 80 surrounding Norfolk County, South Shore, and Metro Boston communities.